![]() ![]() While this may be "a measure taken to provide a more enjoyable shopping experience," it does raise other issues. If a date is specified within which time returns are possible, then there are cases where even if the product has been used or soiled it can be returned. ![]() In foreign countries other than Japan it often seems that there is a tendency for many shops to return, refund, or exchange items that had been purchased for whatever reason. The standard practice in Japan is that once you buy something and have used it in any way, it is not possible to return it for a refund or exchange. ・“I want to return it because I don’t like the taste.” ・“It broke after I used it a bit roughly.” For example, I am sure that everyone who has shopped has had the following experiences. In the case of purchased items in Japan most stores will not accept returned items for arbitrary reasons. We advise you to carefully compare the rules and procedure followed in Japan as compared to those in your own country. In this article we shall explain the rules in Japan for returning purchased items and how one can go about doing it. Basically, unless a purchased item has not been unpackaged and not used, it is very difficult to return it and get your money back. At the very least, if an item has been used to a certain degree it is then impossible to return it as long as the product was not defective and functioned properly. The reason for that is because in Japan the rules for returning a purchased item are much stricter. This service which is offered in various foreign countries came as quite a surprise to the author, a Japanese national. Where that is the case some people believe that if they cannot make up their minds as to which of two items to buy, they buy both of them as they will then return the one they do not want. In such places some stores do extend the courtesy of accepting returned good that had been purchased by a customer and then arbitrarily returned. “If you don’t like what you bought, you can just return it” - that might be the case for purchased goods in many countries. ![]()
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